Cannot connect to My Kaspersky portal when installing Kaspersky Anti-Virus 2015

 

Kaspersky Anti-Virus 2015

 
 
 

Cannot connect to My Kaspersky portal when installing Kaspersky Anti-Virus 2015

Back to "Troubleshooting"
2014 Nov 13 ID: 11258
 
 
 
 

In some cases you may encounter the error message "Cannot connect to My Kaspersky portal" when the Kaspersky Anti-Virus 2015 installer attempts to send the license information to My Kaspersky.

Cause of an error: certain restrictions on outbound network traffic on port 443.

To eliminate the problem, follow these steps:

  1. Open Windows Firewall:
  2. In the left frame of the Windows Firewall window, click the Advanced settings link.

Windows Firewall settings window

  1. In the left frame, click Outbound Rules.
  2. Double-click the rule BranchCache Hosted Cache Client (HTTP-Out) for TCP protocol, port 443.

Windows Firewall outbound rules

  1. In the General tab of the rule properties window, enable the option Allow the connection.
  2. Click OK.

BrandCache Hosted Cache Client Properties

 
 
 
 
Was this information helpful?
Yes No
Thank you
 
 
 

Applies To:


 

 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK