How to get SSO traces in Kaspersky Endpoint Security 10 for Windows
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Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)


How to get SSO traces in Kaspersky Endpoint Security 10 for Windows

Back to "Troubleshooting"
2018 Jun 12 ID: 10927
This article concerns Kaspersky Endpoint Security 10 for Windows Maintenance Release 1 (version

The SSO (Single Sign-on) technology allows you to use one and the same credentials to access encrypted hard drives and log into the operating system. In case of any SSO-related issues, please contact Kaspersky Lab Technical Support, having your SSO traces collected.

  1. Make sure your user account has administrator rights.

  2. Download the archive and unpack it.

  3. Enable SSO tracing:

  4. Open Kaspersky Endpoint Security 10 for Windows.

  5. In the bottom part of the application's main window, click Support.

  1. In the Support window, click System tracing.

  1. In the window Information for Technical Support, click the Enable button.

  1. Restart Kaspersky Endpoint Security 10 for Windows to start collecting SSO traces.

  2. Reproduce the problem.

  3. Disable SSO tracing:

    • If you are using a 32-bit operating system, run sso_OFF_x32.reg.
    • If you are using a 64-bit operating system, run sso_OFF_x64.reg.

By default, SSO trace files are saved in the folder %ProgramData%:

  • In Windows Vista/7/8: C:\ProgramData\Kaspersky Lab\SSO
  • In Windows XP: C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\SSO
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