How to export update logs to a file in Kaspersky Small Office Security 3 for File Server

 

Kaspersky Small Office Security 3.0 (FS)

 
 
 

How to export update logs to a file in Kaspersky Small Office Security 3 for File Server

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2014 Aug 20 ID: 10581
 
 
 
 

To know the cause of problems that occur during Kaspersky Small Office Security 3 for File Server databases update, Kaspersky Lab Technical Support may need a detailed report of Kaspersky Small Office Security 3 update. Results of the update task are logged into the application report.

In order to get a detailed update report, perform the following actions:

Step 1. Enable logging of non-critical events

In order to register all events of Kaspersky Small Office Security 3 for File Server , enable logging of non-critical events:

  1. Open Kaspersky Small Office Security 3 for File Server .
  2. In the right upper corner of the main application window click Settings.

  1. In the Settings window go to the Additional tab and select Reports and Quarantine in the left menu.
  2. In the right part of the Settings window check the box Log non-critical events.
  3. In the Settings window click OK.

  1. Close the main application window.

Step 2. Run databases update

Run databases update task in Kaspersky Small Office Security 3 for File Server.

Step 3. Wait until the process is completed or an error message if the update process ends with an error

Step 4. Export update report to a file

In order to export the update report, perform the following actions:

  1. Open Kaspersky Small Office Security 3 for File Server .
  2. In the upper right part of the main application window click Reports.

  1. In the bottom right part of the Reports window, click on the Detailed report button.

  1. In the left part of the Detailed report window, select Update.
  2. In the bottom left corner of the window, click Save.

  1. Select a folder where you would like to save the report.
  2. Enter a unique file name and click Save.

  1. In the Detailed report window, click the Close button.
  2. In the Reports window, click the Close button.
  3. Close the main application window.

Step 5. Add the created file to an archive

Add the created file to the archive with a unique name (for example, using WinZip).

Step 6. Create a request to Kaspersky Lab Technical Support

Create a request to Kaspersky Lab Technical Support via My Kaspersky. Describe your problem in detail and attach the created report. You can find detailed instructions on how to work with My Kaspersky on the respective FAQ page.

Step 7. Disable logging of non-critical events

In order to disable registering all events, perform the following actions:

  1. Open Kaspersky Small Office Security 3 for File Server .
  2. In the upper right corner of the main application window, click Settings.
  3. In the left part of the Settings window, go to the Additional tab and select Reports and Quarantine.
  4. In the right part of the Settings window deselect the checkbox Log non-critical events.
  5. Click OK in the Settings window.

  1. Close the main application window.
 
 
 
 
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