Main known issues in Kaspersky Small Office Security 3 for Personal Computer


Kaspersky Small Office Security 3.0 (PC)


Main known issues in Kaspersky Small Office Security 3 for Personal Computer

Back to "Troubleshooting"
Latest update: January 22, 2014 ID: 10484

The following issues may occur while working with Kaspersky Small Office Security 3 for Personal Computer:

  • File Anti-Virus may process certain file formats incorrectly. Information about processing errors is displayed in the report on File Anti-Virus operation.
  • The application cannot be installed under Windows XP SP3 without updates if there is no Internet connection.
  • Settings are not retained when you migrate to the application from Kaspersky Anti-Virus 2013 and Kaspersky Internet Security 2013
  • After a Backup storage has been deleted, it is displayed in the list of storages until the Backup window is opened again.
  • It is impossible to remove Backup module reports from the application.
  • Custom filtering may work incorrectly in report windows. 
  • Locked files (files that are in use by other applications at the moment) cannot be backed up under Windows 8 x64.
  • Some service files of Windows OS and MS Office cannot be backed up to the Online storage due to limitations of the Dropbox service.
  • Under Windows 7 and Windows 8, the application can hang up if incompatible Anti-Virus databases have been downloaded while WinDBG is set as the default debugger.   
  • Groups of Kaspersky Small Office Security 3 windows cannot be closed through Windows 7 taskbar.
  • The application window cannot be closed through Windows 7 taskbar preview.
  • "A backup task has not been completed" status is displayed in the general protection status and in the Backup section when backup tasks are performed.
  • Even if it is disabled in application settings, Virtual Keyboard works when you use Safe Money
  • Web Policy Management may incorrectly process resources that use the SPDY protocol.
  • Some messages sent via the Jabber protocol using Miranda IM client cannot be intercepted by Web policies.
  • The application does not scan traffic of services that use the TLS v1.2 protocol.
  • Interception of instant messages fails for some protocols when certain http proxies are in use.
  • If application plugins were not enabled at the first launch of Internet Explorer after Kaspersky Small Office Security 3 installation, these plugins can be started again only via the browser settings.
  • At the first startup of the application after installation, the Internet Explorer browser for which Kaspersky Small Office Security 3 plugins have been enabled may prompt you to disable these plugins. 
  • Application Control does not monitor certain privileges under 64-bit operating systems.
  • Some operations are disabled in the problem list when viewed via Remote Control (on both remote and local computers).
  • A link containing a colon (:) cannot be added manually to the global list of exclusions in the application settings.
  • If a container is renamed, a new shortcut must be created, or the path to the container modified for the existing shortcut.
  • When the IPv6 protocol is used, certain Firewall rules may work incorrectly.
  • An encrypted container connected as a virtual drive cannot be disabled using the Eject command in the context menu of Microsoft Windows Explorer. Use the Disconnect container option in the drive's context menu in Windows Explorer or the Encrypt data function in the user interface of Kaspersky Small Office Security 3 to disable the encrypted container.
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