How to get a Problem Steps Recorder log in Windows 7

Latest update: August 31, 2023 ID: 3179
 
 
 
 

The article concerns Windows 7 and later.

 
 
 
 

Windows 7 and later versions include the utility Problem Steps Recorder (© Microsoft Corporation). You can use Problem Steps Recorder (© Microsoft Corporation) to automatically capture the steps you take on a computer, including a text description of the item you clicked and a picture of the screen for each click. To secure your personal data, the report file does not contain personal information (such as logins and passwords).

Once you capture these steps, you can save them to a file that can be used by Customer Service engineers to eliminate the problem.

 
 
 
 

How to manage the utility

 
 
 
 

How to view logging results

 
 
 
 

How to send a request to Customer Service

 
 
 
 
 
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