How to clean up your computer with Kaspersky Security Cloud 19
Latest update: October 08, 2018
ID: 14423
Using the PC Cleaner feature of Kaspersky Security Cloud, you can:
- Find and remove applications and browser extensions which you rarely use, or which were installed without your consent.
- Send Kaspersky Lab data about an application that annoys you or causes problems.
Kaspersky Security Cloud scans all installed applications and browser extensions to find the following reasons for removal:
- They provide false information.
- They were installed together with another application, without consent or forcibly.
- They display anonymous messages or banners, concealing how they work or the means of closing them.
- They slow down computer startup and performance.
- Not supported by the vendor and contain vulnerabilities.
- They are rarely used.
- They collect and transmit your data, and can redirect or block traffic.
- They modify the settings and behavior of the operating system or browser, or restrict the capability to modify settings.
You can manually run an analysis of installed applications and browser extensions or configure a start schedule.
How to manually run an analysis of installed applications and extensions
- In the main window of Kaspersky Security Cloud, click More Tools.
- If you’re not sure how to open the application, see this article.
- Go to the Clean and optimize section and click PC Cleaner.
- Click Run.
- An analysis of objects will start. A window will show a link to lists of applications or browser extensions to remove, should Kaspersky Security Cloud find any.
- Click the link.
- If you wish to:
- Remove the application or browser extension from your computer, click the Remove button in the line containing the object. Kaspersky Security Cloud will start the removal process. Follow the detailed instructions of the Wizard.
- To leave the application or browser extension and exclude the object from analysis, click the Hide button in the line containing the object. The object will be added to the list of exclusions.
How to set an analysis schedule
- In the main window of Kaspersky Security Cloud, click
.
- If you’re not sure how to open the application, see this article.
- Go to the Protection section and select Application Manager.
- Select the checkbox Analyze installed applications and browser extensions and click Configure schedule.
- In the Run analysis drop-down list, select one of the options:
- Automatically. Kaspersky Security Cloud will run an analysis once every 24 hours at the time set by default.
- Everyday. In the Time field, specify the time to run the analysis. Kaspersky Security Cloud will run the analysis every day at the time you specified.
- Every weekday. In the Time field, specify the time to run the analysis. Kaspersky Security Cloud will run the analysis at the specified time only on weekdays.
- Every weekend. In the Time field, specify the time to run the analysis. Kaspersky Security Cloud will run the analysis at the specified time only on weekends.
- Weekly. In the Day of the week list, select the day to run the analysis and specify its start time in the Time field. Kaspersky Security Cloud will run the analysis every week at the time you specified.
- Monthly. In the Day of the month list, select the day to run the analysis and specify its start time in the Time field. Kaspersky Security Cloud will run an analysis once a month on the day and time you specify.
- Select the Run object analysis on the next day if computer is turned off checkbox to run an analysis after the computer starts up if a scheduled one was missed while the computer was turned off.
- Select the Run object analysis only when screensaver is active or computer is locked checkbox to run an analysis of objects when you are not working on the computer.
- Click Save.
The schedule for running an analysis of installed applications and extensions has been configured.
How to send data about a problematic application to Kaspersky Lab
If the Kaspersky Security Cloud analysis results did not show an application that annoys you or causes problems, send data about that application to Kaspersky Lab for additional analysis:
- In the main window of Kaspersky Security Cloud, click More Tools.
- If you’re not sure how to open the application, see this article.
- Go to the Clean and optimize section and click the PC Cleaner link.
- Click Report annoying application.
- The mouse cursor will change into a target.
- Move the cursor over the window of the application you want to report to Kaspersky Lab and left-click.
- The necessary data will be collected.
- Click Send.
- In the window that opens, select the I have read the Statement regarding data processing and agree to send the data checkbox and click Confirm and send.
Data on the application will be sent to Kaspersky Lab for additional analysis.
What to do if an error occurs during application removal
If an error occurred when using Kaspersky Security Cloud to remove an application:
- Restart your PC.
- Sign in to the administrator account on your computer.
- Check if the application you are trying to delete is running. If it is running, stop it.
- Delete the application using the regular Windows tools. See the uninstallation guide in this article.
Also, the application may not be deleted due to issues with the Windows Installer service. See the Microsoft Windows technical support website for a list of all possible issues.
If the error persists, send a request to the application vendor’s technical support service, or to Microsoft.