Common

 

 

FAQ: Common for products

 
 

On this page you can find the answers to most common questions asked by our customers. All guides are detailed and written for first-time users of Kaspersky Lab products. If you experience any difficulties when using Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, or Kaspersky Small Office Security, try looking for a solution to problem below. 

If you haven’t found a solution to your problem on this page, please contact us.

 
 
 
 
 

Current license (subscription) shows as expired, although it was renewed automatically and payment completed successfully

 
 
 
 
 

How to add a reserve code if current license is still active?

 
 
 
 
 

How to apply a new activation code?

 
 
 
 
 

Activation fails stating “This key is already in use”

 
 
 
 
 

Where to download and how to install the application?

 
 
 
 
 

I have lost my activation code

 
 
 
 
 

How to get a refund?

 
 
 
 
 

How to cancel subscription auto renewal?

 
 
 
 
 

Installation stops with an error

 
 
 
 
 

An error occurred during database update

 
 
 
 
 

I forgot my password. What should I do?

 
 
 
 
 

Barclays provided me with a Kaspersky Lab license

 
 
 
 
 

How to contact Kaspersky Lab Technical Support?

 
 
 
 
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