FAQ: Common for products


On this page you can find the answers to most common questions asked by our customers. All guides are detailed and written for firt-time users of Kaspersky Lab products. If you experience any difficulties when using Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, or Kaspersky Small Office Security, try looking for a solution to problem below. 

If you haven’t found a solution to your problem on this page, please contact us.


I forgot my password. What should I do?


Where to download and how to install the application


Installation stops with an error


An error occurred during database update

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